Our Policies

We've tried to keep this simple and easy to understand but if you need anything clarified or the answer to your question is not here, please contact us - we'll be happy to help!


DISPATCH

We ship all orders within 1 - 3 business days.


SHIPPING TIMES are estimated as follows:

UK 1 - 2 business days
EUROPE 5 - 7 business days
ZONE 1 (North & South America, Africa, M/East, Asia) 7 - 10 business days
ZONE 2 (Australia, New Zealand, Polynesia) 7 - 14 business days

We use 1st class Royal Mail & Airmail. This is not a tracked service, if you require tracking please message me and I can advise of additional costs. Unfortunately, we cannot guarantee shipping times.


PACKAGING

All our boxes envelopes & brown paper are made with 100% recycled material. Each item is packaged carefully to ensure it reaches you in perfect condition.
- Books are placed in a 'pillow' gift box & bubble wrapped before being put in a strong brown envelope.
- Large format prints are rolled into a protective cellophane sleeve & posted in a strong postal mailer tube.
- Smaller prints are placed in a protective cellophane sleeve & then into a sturdy hard-backed mailer.
- Wall banners are sent in a sturdy mailer tube.
- Inspiration boxes are bubble wrapped, re-enforced with card & wrapped in strong brown paper.


GIFTS

If you're buying a gift for someone we're happy to write a message for you & send it directly to them :) Just let us know in the 'notes to seller' section of the checkout.


REFUNDS

We really want everyone to love their Itty Bitty products, if there's a problem with your order or you're not happy please contact us via the form below & we'll do our best to resolve the issue ♡

If you are not happy with your purchase and would like a refund, just return the order in the condition it arrived in, within 30 days and we'll issue a refund as soon as we receive it.

On rare occasions a parcel may get lost in the post :( If this happens to you we will send a replacement free of charge once a reasonable amount of time has passed ✓


COPYRIGHT - ©IttyBittyBookCo 2017 Images may not be reproduced, resold in any form without written consent.

SHARING - Pinning, FB Sharing, Tweeting, Instagramming is welcomed as long as you link back to our account (@ittybittybookco on everything) or our shop!

BLOGGERS - We love to work alongside bloggers, if you have an established blog & would like to collaborate please email astra {at} ittybittybookco {dot} com

RETAIL - We supply to gift shops thoughout Ireland & UK. We are always looking for shops to partner with & spread the positivity! If you'd like our trade price list or any more info please let us know ♡

BULK - If you like the idea of using our products as employee gifts, corporate gifts or trade show giveaways please get in touch! We can work with most budgets to create personal, inspiring gift boxes or individual items! We can also give you great discounts on one off bulk orders.


FREQUENTLY ASKED QUESTIONS

Is the 'Book Of Strength' appropriate for someone who is grieving?

Yes. The Strength Book was created for my sister in law when her son died. So it is perfect for someone who's lost a loved one. There aren't any quotes which imply everything will be fine or that everything happens for a reason. The style of the book is very gentle and soothing. If you need to know more please contact us.

Can you design me a different quote?

Yes. Al loves doing custom design work - email us your idea and he'll get back to you with fun options :)

Can I have one in a different colour?

At the moment personalised options do not come as standard but if there's something specific you have in mind, send us a quick message and we'll see what we can do, we're always happy to help!

Does this artwork fit into standard size frames?

Yes! Our prints fit into standard size frames, each listing gives you the exact size, a quick google search will give you 100's of options.
You'll also find those sizes in high street shops & even larger supermarkets.
Please note IKEA does not always stock standard size frames - they mostly sell frames that fit their own artwork.